This add-on costs $29 and isn't part of the main Support Board purchase
Use Slack to Engage Your Web Visitors
Respond and reply to messages directly in Slack – the app you already use each day. Our two-way sync updates the full conversation history in Support Board in real time.
Purchase for $29
Download Slack
Available for free on all devices and operating systems
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Android |
Mac |
iOS |
Web |
Communicate Directly in Slack
Receive and respond to messages sent directly from users in Slack in real time. You can also edit the messages sent from Slack at a later time or delete them.
- Send and receive messages
- Edit and delete messages
- Real-time two-way sync
Markups, Emojis and Code Snippets
Enjoy the Slack Editor's full support. Slack's message formatting, including bold and italic, is compatible with Support Board. Slack code snippets and emojis are supported too.
- Text markups like bold and italic
- Ordered and bulleted lists
- Emojis
- Code snippets
User and Agent Sync
Agent and user details, including name, surname and profile image, are synced with Slack. Each agent can be linked to a Slack teammate, and Support Board can detect whether any agents are online.
- Sync user details
- Update profiles automatically
- Link agents to Slack teammates
- Detect online status
Multiple Teammates and Shared Channels
Any number of teammates can use Slack simultaneously and reply to the user. A Slack channel shared by all teammates will show the user’s details and provide a link to open the conversation channel.
- Teammates shared channel
- User details
- Dedicated user channel
- Multiple Slack teammates
Attachments and Media
Enjoy the two-way sync feature. Send and receive attachments or media directly in Slack in real time.
Autochannel Cleaning
Archive old channels in just one click. The archived channels are automatically restored as needed.
Bot Messages in Slack
Sync full conversations including auto messages, Dialogflow bot messages and Rich Message responses.