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Change Log

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V 1.0.0

Fixed a bug related to message translations in the left conversations panel of the admin area.

Fixed a bug related to unsent push notifications if the message is too large.

Fixed a bug causing corrupted content in email notifications containing lists.

Fixed a bug related to message links containing unicode chars.

Fixed a bug related to article ratings.

Fixed a bug that prevented automated messages set to send on page load from being delivered.

Option to merge two users into one.

Google login and registration have been added for the SaaS version.

Added one-page navigation for articles.

New article blocks added: divider, info box.

Add a new saved reply directly from the saved replies panel.

New button to enlarge the chat widget on desktop.

Unsent messages in the admin area are saved as drafts.

New button to clear the editor text in the admin area.

The UTC offset setting has been updated.

Various enhancements to the rating feature.

Improved articles UI.

Improved admin UI.

Fixed bug preventing some training document content from being included in training data.

Fixed a bug that caused the playground to log you out of the admin area.

Fixed a bug that caused the playground to stop working when another agent or admin was online at the same time.

Fixed a bug related to messages with duplicated texts.

Fixed a bug related to flows and user details collection.

Added conversational rating mode for messaging channels. The AI now detects user message to determine ratings automatically.

Consecutive user messages are now treated as a single message by the chatbot, resulting in one unified reply.

Google Calendar chatbot integration.

TidyCal chatbot integration.

New flows block added: Flow connector.

New playground button to clear the conversations automatically.

Playground messages history.

Add support for the 'reply to message' feature.

Fixed a bug that caused an infinite loop, preventing long messages from being delivered to Messenger.

Fixed a bug that stopped the chatbot from replying when multiple OpenAI tool calls were present in the response.

Fixed a bug related to link formatting.

Option to ignore the automatic start message sent by Telegram when a user begins a chat.

Fixed a bug preventing long messages from being delivered to Telegram.

Fixed a bug related to link formatting.

Fixed a bug related to link formatting.

Compatibility related update.

Fixed a bug related to link formatting.

Compatibility related update.

Fixed a bug related to link formatting.

Compatibility related update.

Fixed a bug related to link formatting.

Compatibility related update.

Fixed a bug related to link formatting.

Compatibility related update.

Fixed a bug related to chatbot actions like cart management and products fetching.

Fixed a bug related to flesh notifications for admin area.

Fixed a bug related to RTL on admin area.

Fixed a bug related to messages assigned to wrong senders when agents or admins are deleted.

Email piping now sends replies from the same email piping address the conversation was created with.

New flows block added: Tools calling.

Users now have the ability to navigate between flow's steps and revise previously entered details in a conversational way.

The flows buttons list block has been replaced with choices, which can now handle responses detected in a conversational manner.

Option to enable a flow only for specific sources and departments.

New GPT models added: gpt-5-nano, gpt-5-mini, gpt-5.

Improved playground: responses now closely match chat responses.

Flows behavior improved: if input is requested from the user but not provided, the chatbot will keep prompting until it is received.

Improved OpenAI performance: faster responses and less API calls.

Note summary is now provided in the same language of the agent.

Human takeover across all messaging apps, including WhatsApp, Messenger, Telegram, and others, now works with any text reply confirming the request.

The default OpenAI model is now gpt-5-mini.

Fixed minor bug related to breaklines.

Fixed a bug related to automations.

Fixed a bug related to infinite loading loop issue on WP version.

Performance improvements. The admin area now loads significantly faster, especially when handling a large number of conversations and messages. The system can now handle millions of messages while maintaining optimal performance.

Fixed a bug related with Q&A training answers not updated correctly.

Fixed a bug related OpenAI text formatting.

Fixed a bug related to flow conditions.

Fixed a bug related to the send agent email flow action.

Fixed a bug preventing human takeover requests when Google search is active.

Add support for training JSON content from URL.

Fixed a bug related to a {R} string wrongly inserted into rich messages.

Added support for the reply message feature.

Added support for the delete message feature.

Fixed a bug related to showing WooCommerce customer orders in the admin area.

Fixed a bug related to updatign user details and duplicated users.

Fixed a bug related to automations.

Fixed a bug related to duplicated messages from email piping.

Fixed a bug related to user login via chat widget.

Fixed a bug related to unsuccesfull WordPress admin login.

Fixed a bug related to email notifications.

Fixed various minor bugs.

Option to filter conversations by agent.

Assign an agent to multiple conversations at once.

Fixed a bug related to image recognition.

Fixed a bug related to tools calling.

Improved responses from training sources.

Fixed a bug related to receiving messages.

Fixed a bug related to duplicated messages.

Fixed security vulnerabilites related to the 'sb_encryption()' and 'sb_file_delete()' functions. Special thanks to Foxyyy and Wordfence.

Fixed security vulnerability allowing unauthorized file access if special constants where present in the config.php file. Special thanks to Envato and Patchstack.

Fixed a bug related to automation conditions checks.

Fixed a bug related to wrong message time in email notifications and transcripts.

Fixed a bug related to OTP email wrongly sent on follow-up message submission.

Fixed a bug related to OTP email wrongly sent on WP user update and PHPMailer fatal error.

Fixed a bug related to agent assignment of routing and queue.

Fixed a bug related to the avatar profile picture generation.

Fixed a bug related to WordPress and PHPMailer.

Restored breakline functionality for the chat widget in desktop mode by pressing CTRL+ENTER.

Added last modified date and time to notes.

Fixed a bug related to rich messages.

Fixed a bug related to flow conditions checks.

Fixed a bug related to broken Q&A tools calling.

Fixed a bug related to broken flows.

Fixed a bug related to multilingual via translation.

Fixed a bug related to training via training panel.

Support for training the chatbot using JSON and CSV files has been added.

Improved chatbot managment of email conversations.

Improved chatbot replies when replies must be provided only of the question is about trained data.

Fixed a bug related to agent assignment of routing and queue.

Fixed a bug related to agent assignment of routing and queue.

Fixed a bug related to agent assignment of routing and queue.

Fixed a bug related to agent assignment of routing and queue.

Fixed a bug related to agent assignment of routing and queue.

Fixed a bug related to agent assignment of routing and queue.

Fixed a bug related to agent assignment of routing and queue.

Added a new option to disable the chatbot direct integration with the WooCommerce store.

Fixed a bug related to the chatbot product information.

Fixed a bug related to queue and routing for conversations started from messaging channels.

Fixed a bug related to automatic training via conversations.

Fixed a bug related to editing agents and admins with OTP active.

Fixed a bug related to viewing the local time of a user.

Fixed a bug related to AJAX calls.

Fixed a bug related to translations with breaklines.

Added new note data scraping feature: summary.

Added option to excluded emails by keyword from email piping.

Added 'reply' feature.

Email from email piping stay within a single conversation.

Automatic detection of RTL. The RTL settings for both chat and admin area have been removed.

Fixed a bug related to missing links while training the chatbot via website URLs. It is recommended to train again your data.

Fixed a bug related to flows.

Fixed a bug related to human takeover on messaging platform.

Add support for image recognition via OpenAI Vision.

New GPT models added: gpt-4.1-nano, gpt-4.1-mini, gpt-4.1, o4-mini.

Improved training from website sources.

The default OpenAI model is now gpt-4.1-mini.

Fixed a bug related to voice message and OpenAI speech recognition.

Fixed a bug related to send WhatsApp Templates in bulk.

Fixed a bug related to missing WhatsApp Templates when departments are used.

Fixed one SQL Injection and one Cross Site Scripting vulnerabilites.

Fixed security bug affecting only the WordPress version. The bug was removing Support Board admin or agents privileges of WordPress administrators and assigning them to WordPress users.

Fixed a bug related to sending direct chgat messages to users without a conversation.

Fixed a bug related to adding users as an agent.

Fixed a bug related to articles and categories ID for unicode texts.

Fixed a bug related to articles.

Fixed various minor bugs.

Fixed a bug related to sending text messages containing rich messages.

Fixed a bug realted to the text message user template.

Added option to remove agent privilege to update the department of a conversation.

Email piping emails are now correctly grouped by conversation by the email clients.

Fixed a bug related to disable chatbot human takeover option.

Fixed a bug related to audio message speech recognition in Portugese.

Fixed a bug related to the flows start block.

Fixed a bug related to non-existing products sent by the chatbot.

Fixed a bug related to duplicated messages.

Fixed a bug related to 360dialog.

Fixed a bug related to the sending templates with static buttons and quick replies.

Fixed a bug related to the sending attachments with unicode names.

Fixed a bug related to the showing templates for agents assigned to a department.

Fixed security bug allowing uploading of malicious attachments via email piping.

Fixed a bug related to OTP when adding new users.

Fixed a bug related to the SMTP settings.

Fixed a bug related to canned messages.

Fixed a bug related to the share rich message.

Added support for multiple email accounts in email piping.

Filter conversations by departments and tags now show only the conversations with the selected status code.

Fixed a bug related to the flow message block attachments.

Fixed a bug related to duplicated chatbot message references.

Fixed a bug related to articles training.

Fixed a bug related to flow start on page load.

OpenAI context awarness.

New GPT models added: o1 and o3-mini.

Added multilingual support for Flows.

The Multlilingual training sources setting has been deprecated.

Fixed a bug related to the test template button.

Fixed a bug related to Instagram messages exceeding 1000 chars.

Added support for button messages on Instagram.

Added full OpenAI support. Dialogflow is no longer required.

Fixed a bug related to privacy and registration forms.

Fixed a bug related to emojis and stickers.

Fixed a bug related to messages including tables.

Fixed a bug related to message translation text rendering.

Fixed a bug related to Push notifications via Pusher.

Fixed a bug related to languages.

Fixed a bug related to Calendly.

Option to set the chat language. Distruption: you have to update the Settings > Chat > Language option.

Option to route conversations to all agents regardless of their online status.

The rating form now show a feedback message in the chat.

Fixed a bug related to conversation status after human takeover.

Fixed a bug related to the flows.

Fixed a bug related to Google Search.

Option to add mulitple start messages in a flow.

Shopify app V 1.0.0 released.

Fixed a bug related to fetching LINE user profile name and picture.

Fixed a bug related to the registration form.

Fixed a bug related to duplicated conversations and users.

Fixed a bug related to {user_name} merge field.

Option to import users from a CSV file.

Added support for CC email addresses for email piping.

New rating system. Activate it from Settings > Messages > Rating.

Added HTTP status codes to the WEB API.

The bot action 'disable-bot' has been removed. Use the 'human-takeover' action instead.

Fixed a bug related to Q&A tools calling.

Fixed a bug related to flow conditions.

Fixed a bug related to missing messages when messages translation is active.

Fixed a bug related to flows on Messenger.

Fixed a bug related to disabling the chatbot for Instagram conversations.

Option to add question variants to Q&A.

Option to start a flow on page load.

OpenAI can now respond to questions related to real-time information via Google Search integration.

Edit conversations training.

Option to automatically train the chatbot using conversation messages.

Improved note data scraping.

Improved chatbot training window.

The button to generate user expressions has been deprecated.

The option 'Omit previous messages' has been deprecated.

Fixed a bug related to echo messages.

Fixed a bug related to audio messages.

Fixed a bug related to sending audio messages and files via Twilio.

Fixed a bug related to sending templates to multiple numbers.

Fixed a bug related to the synchronization process.

Fixed a bug related to phone number selector.

Fixed a bug related to automations of message type while registration is active.

Fixed a bug related to users search in the admin area.

Fixed a bug related to receiving medias from MMS.

Fixed a bug related to the registration form.

Fixed a bug related to card and slider rich messages.

Fixed various bugs related to article translations.

Added the following newsletter integrations: SendFox.

Added new automation conditions. Distruption: you must update your automations.

Added support for OpenAI tools calling in Q&A. Distruption: you must move your functions to the Q&A area.

Added Filipino language.

The subscribe message has been removed, use the follow-up message from now on. Distruption: you must update the follow up message if you were using the subscribe one.

The setting OpenAI > Tools calling has been removed.

Fixed a bug related to articles training.

Fixed a bug related to conversation translations.

Fixed a bug related to conversations marked as read if the chatbot is disabled for the specific conversation source.

Fixed a bug related to website training.

Fixed a bug related to rich message translations.

Fixed a bug related to multilingual by translation for OpenAI messages.

Flows.

Added support for OpenAI tools calling in Q&A.

Added support for actions in Q&A.

Automatic article and article category translations.

Better language detection for OpenAI responses.

Added support for OpenAI audio messages when WhatsApp is sync via Twilio.

Improved text formatting and rich messages rendering.

Fixed various minor bugs.

Zalo app V 1.0.0 released.

Google Business Messages has been shot down by Google. The app is no longer available.

Fixed a bug related to articles importing.

Fixed a bug related to voice messages.

Fixed a bug related to red counter.

Fixed a bug related to offline message.

Fixed a bug that ws forcing to reloead Support Board to see new messages in the PWA if the phone was inactive.

Filter users by conversation department, tag, and channel.

Filter attachments by type.

Option to disable the articles area.

Added Traditional Punjabi - Gurmurkhi language.

Starred tag to easely select conversations tagged with it.

The number of selected conversation and user filters now appear on the filter button.

Updated response for the PHP API function 'sb_get_shortcode()'. Now returns an array of shortcodes or an empty array if no shortcodes are found.

Fixed a bug related to OpenAI user expressions generation for Dialogflow.

Fixed a bug related to OpenAI assistants.

Fixed a bug related to sb-human-takeover string sent as a message.

Fixed a bug related to OpenAI text formatting.

Fixed a bug related to Dialogflow payloads and actions.

Brand new chatbot area with many new features.

New GPT models added: gpt-4o, gpt-4o-mini, gpt-4-turbo.

Automatic training of OpenAI via cron job.

OpenAI and Google troubleshoot button.

Attachment URLs are now sent to OpenAI.

The OpenAI chatbot now stay active on human takeover.

The default OpenAI model is now gpt-4o-mini.

Fixed various minor bugs.

Option to make custom fields mandatory.

Fixed a bug related to 360dialog.

Fixed a bug related to sending templates with images.

Added support for WhatsApp Flows.

Added support for sending audio messages.

Fixed a bug that was causing duplicated users and conversations.

Added compatibility for Telegram business account converstions.

Fixed a bug related to uploading file and attachments.

Various minor bug fixes.

New articles system.

IP Banning. Restrict chat access by blocking IPs.

Option to hide the conversation details panel.

Various push notifications improvements.

Depreacted JS API function 'SBPusher.pushNotification()'. Now replaced by 'SBF.serviceWorker.pushNotification()'.

Depreacted PHP API function 'sb_save_articles()'. Now replaced by 'sb_save_article()'.

Improved OpenAI smart replies when translations are active.

Automatic training of OpenAI with the conversation's messages.

Fixed a bug related to department assignment for new conversations generated by direct template messages.

Added support for button variables when sending direct template messages.

Compatibility update.

Fixed a bug related to Support Board URL.

Compatibility update.

Fixed a bug related to Push Notifications by Pusher.

Fixed a bug related to getting correct user language.

Fixed a bug related to deleted converstions when an agent was deleted.

Fixed a bug related to OneSignal Push Notifications.

Fixed a bug related to conversations list order in the admin area.

Fixed a bug related to flash notifications for the chat widget.

Fixed a bug related to sending audio messages to messaging channels.

Fixed a bug related to user email notifications via cron job.

Added support for MySQL encrypted database connection.

Option to force one conversation per department and one conversation per agent.

Option to disable sending of privacy, subscribe messages on messagin channels.

New messages counter for admin area.

Improved sound notifications. Distruption: some of your existing sound settings will be lost. You have to setup them again.

Improved admin area design.

Improved queue management.

New argument extra_3 for the PHP API function 'sb_new_conversation()'.

Option to enable OpenAI for smart replies also if the chatbot is not active.

Fixed a bug related to language detection.

Fixed a bug related to message rewriting button and spelling correction.

Fixed a bug related to the OpenAI assistant replies of conversations started from Telegram and LINE.

The default OpenAI model is now gpt-3.5-turbo.

Fixed a bug related to WooCommerce orders.

Fixed a bug related to the creation of multiple conversations for the same user.

Update to Twilio integration to add support for the new template methods.

Improved admin area design.

Option to disable the follow-up message on messaging channels.

The login form is now the default form when registration is enabled.

Fixed a bug minor bugs related to RTL on the admin area.

Human takeover fallback message.

The chatbot response delay is now compatible with the messaging apps.

Fixed a bug related to conversations order in admin area.

Fixed a bug related to email piping.

Fixed a bug related to desktop notifications username.

Fixed a bug related to unread conversations count in admin area.

Option to edit notes and to hide note username.

Search for settings.

Option to show the department colors on the left conversation list.

Added Traditional Chinese language.

Improved tags. Distruption: your existing tags will be lost.

Improved SMTP compatibility.

Added custom push notification badge.

Fixed a bug related to chat close on mobile when a new automated message is received.

The agent availability report is not longer available due to performance reasons.

Fixed but related to training panel.

Fixed but related to the opening of the chatbot training panel.

Fixed but related to the Google translations.

Fixed a bug related to OpenAI custom models.

Human takeover for OpenAI.

Option to use multiple OpenAI assistants.

New GPT models added: gpt-3.5-turbo-1106 and gpt-3.5-turbo-0125.

Option to choose what services to update when training via the training panel.

Added voice messages support for WhatsApp and the other social channels.

Fixed a bug related to real-time update of agent details.

Assign tags to conversations.

Added support for location messages.

Improved settings. Distruption: you have to synchronize again.

Templates support for multiple numbers.

Assign tags to conversations.

Assign tags to conversations.

Support for multiple channels.

Improved settings. Distruption: you have to synchronize again.

Assign tags to conversations.

Support for multiple numbers.

Improved settings. Distruption: you have to synchronize again.

Fixed a bug related to departments filter for agents.

Fixed a bug related to Push notifications on iOS devices.

Fixed a bug related to red notifications.

Fixed a bug related to issues with audio recording on Safari.

Fixed a bug related to queue and routing.

Fixed a bug related to RTL design.

Fixed a bug related to duplicated or missing attachments when receiving multiple attachments at the same time.

Fixed a bug related to issues with audio recording on Safari.

Fixed a bug related to HubSpot newsletter integration.

Fixed a bug related to the audio player.

Fixed a bug related to users list when routing, queue or hide conversation of other agents setting is active.

Added support for OneSignal Push notifications.

Added Lithuanian language.

The away mode is now disabled by default. It must be activated from Settings > Notifications > Away mode.

Support Board conversations now display sent template messages.

OpenCart app V 1.0.0 released.

Fixed but related to voice messages sent to Dialogflow CX.

Fixed but related to add tags action.

Fixed but related to passing parameters to Dialogflow CX.

Added support for GPT Assistants.

Fixed a bug related to template fallback notifications.

Fixed a bug related to the chatbot messages.

Fixed a bug related to sending and receiving messages.

The text of the image rich message is now sent to Messenger.

Fixed a bug related to attachments with uppercase names.

Compatibility update.

Fixed a bug that was causing the admin area to crash.

Fixed a bug related to the conversation status on the admin area.

Option to send voice messages.

Improved chat widget design in RTL mode.

Improved registration form's phone selector and automatic prefix assignment by IP.

Improved chat widget design in responsive mode.

Voice messages can now be recognized and processed through speech recognition by OpenAI and Dialogflow.

Some minor enhancements have been made to improve security.

Fixed a bug related to supervisor privileges.

Fixed a bug related to getting new conversations.

Fixed a bug related to code snippets rendering.

Fixed a bug related to the users table error when logged in as agent and routing is active.

Fixed a bug related to auto opening of the chat.

Option to filter conversations by chat source.

Option to force email notifications.

Option to exclude admins from receiving email notifications.

Offline status is now automatically activated after 2 minutes of inactivity.

Option to change admin colors.

Option to change the texts of the admin login page.

Improved touch gesture behavior on mobile devices.

Improved flesh notifications.

Improved red counter notification.

Major update to the responses of the following PHP API: sb_get_conversations(), sb_get_new_conversations(), sb_get_new_user_conversations(), sb_search_conversations(), sb_get_user_conversations().

Major update to the responses of the following JS AJAX API AND WEB API: 'get-conversations', 'get-new-conversations', 'get-new-user-conversations', 'search-conversations', 'get-user-conversations'.

New GPT models added: gpt-3.5-turbo-instruct and gpt-3.5-turbo-instruct-0914.

Option to stop the crawler from scanning other pages.

Option to train the OpenAI chatbot with questions and answers.

OpenAI spelling correction no longer remove text formatting.

Embedding are now protected via password-by-filename method.

Improved OpenAI token limit management.

The deprecated OpenAI models has been removed.

Fixed a bug related to attachments with Twilio.

Improved conversation updates.

Fixed various minor bugs.

Fixed a bug related to chat visibility.

Fixed a bug related to the translation of chat widget.

Fixed a bug related to conversation department and conversation agent assignment.

Fixed a bug related to canned message search.

Fixed a bug related to creating new conversations from the admin area.

Fixed a bug related to the translation of the admin login area.

Fixed a bug related to scrolling on new messages.

Fixed a bug related to the follw up message delay.

Fixed a bug related to empty admin message menu.

Fixed a bug related to shortocode-like strings returning false in messages.

Calendly integration for booking appointments.

Option to export reports.

New report: agent availability.

Increased responsive mode to all devices smaller than 465px.

New PHP API function 'sb_reports_export()'.

New WEB AND AJAX API function 'reports-export'.

Fixed a bug related to spelling correction.

Fixed a bug related to OpenAI truncated responses when they contains numeric lists.

Fixed a bug related to 1000 chars message limit.

Fixed a bug related to the disabling of the first ticket form.

Fixed a bug related to the conversations admin area filters.

Fixed a bug related to AWS S3 uploads.

Option to send SMS for testing purposes.

Improved tags, departments, and channels management in the admin area.

Fixed a bug related to email notification tranlations.

Fixed a bug related to chatbot responses not received.

Fixed a bug related to training sources in UTF-16.

Fixed a bug related to token limits.

Fixed a bug related to changes made by OpenAI.

Added custom prompt for message rewriting.

If the human takeover is already active, it will not be activated again, and the human takeover message will not be sent.

Fixed a bug related to security error when an agent add a new user.

Fixed a bug related to rich message shortcodes.

Fixed a bug related to follow up message.

Fixed a bug related to email piping.

Fixed a bug related to archiving Slack channels.

Fixed a bug related to the phone registration field.

Added Malay language.

Option to disable channels filter.

Tags filter.

Improved translations.

Privacy message is now sent to messaging channels as well.

Added breaklines for notes.

Agents email notifications are no longer sent if email piping is active and agent email notifications are not active.

Conversation left border is not of the same color or the depertament.

Removed Grammarly support.

Fixed a bug related to replies from the chatbot.

The davinci, babbage, ada, curie models has been removed because they will be deprecated soon.

Fixed a bug related to the Intent box.

Option to limit the number of messages an user can send to the chatbot in the specified interval.

Option to disable the chatbot on human takeover.

Option to delete previous training data for the chatbot.

Added OpenAI rewrite button in the Intent box.

Improved Dialogflow Intent box.

Improved OpenAI replies.

The responses generated by OpenAI now have the feature to include a hyperlink to the corresponding website page where the answer was sourced.

Fixed a bug related to registration form with welcome message active.

Fixed a bug related to the previous update.

Design optimization for right sidebar.

The mass messages sending button is now compatible with Twilio.

Fixed a bug related to deleting article categories.

Fixed a bug related to admin area translations.

Fixed a bug related to the chat translations.

Fixed a bug related to articles reports.

Fixed a bug related to articles search.

Fixed a bug related to corrupted chars for specific words in messages.

Fixed a bug related to wrong dates.

Fixed a bug related to breaklines in saved replies.

Fixed a bug related to the saved replies search.

Conversation tags.

Option to select multiple conversations at once and perform actions like archiving, deleting, marking as read, or marking as unread on them.

Improved departments, agent and tags assignment via automations.

Push notifications are now multilingual.

Email notifications now feature rich messages.

Added translation compatibility for follow-up and subscribe messages.

Fixed a bug related to Google translations.

Fixed a bug related to spelling correction and rich message shortcodes.

Fixed a bug related to message rewriting.

The Support Board articles are used as training sources automatically.

Added new action 'tags' to assign tags to a conversation.

New Dialogflow action to change user language on the fly.

If a human takes control, the OpenAI chatbot is deactivated, also if the agent goes offline. The Dialogflow chatbot continues to function whenever necessary.

If the user sends the same message again, triggering the same Intent in Dialogflow, and OpenAI is active, Support Board will attempt to send a message from OpenAI and will ignore the response from Dialogflow.

The saved replies panel search now includes results from Dialogflow Intents.

GPT models now support embeddings and prompts.

Translations for SMS notifications.

Translations for email notifications sent via cron job or human takeover.

The mass messages sending button is not available in the user details box.

Fixed a bug related to duplicated Instagram attachments.

Fixed a bug related to missing Instagram attachment extension.

Fixed a bug related to articles importing.

We have implemented an IP ban to prevent brute force attacks resulting from multiple login attempts.

We have implemented an XSS injection protection for the admin login area.

Whenever the password for an admin or agent is changed, all active sessions are automatically logged out when sensitive operations are executed.

We incorporated supplementary security measures of lesser significance.

Fixed a bug related to articles saving for large amount of articles.

Fixed a bug related to the admin setting 'Order conversations by date'.

Fixed a bug related to missing breaklines in privacy message.

Fixed a bug related to email piping.

Fixed a bug related to users exporting.

Fixed a bug related to the logout from admin area.

Fixed a bug related to empty conversation messages in email notifications.

Option to send email notifications via cron job.

Audio player.

Option to open an article category by URL.

The frequency and accuracy of offline messages have been enhanced significantly.

Improved front end translations and language detection.

Improved for Smart Reply feature.

Rich messages texts are now translated automatically.

New PHP API function 'sb_file_delete()'.

New WEB AND AJAX API function 'delete-file'.

Fixed a bug related to translation of rich message shortcodes.

Fixed a bug related to OpenAI replies when sending an emoji.

Fixed a bug related to OpenAI message rewriting textare resize.

Fixed a bug related to human takeover.

Fixed a bug related to OpenAI Dialogflow Intents generation.

Option to ignore an Intents if they doesn't fit the provided keywords.

Added the latest ChatGPT models.

Dialogflow intentDetectionConfidence setting.

Multilingual Dialogflow and OpenAI chatbot for all languages via translation.

OpenAI chatbot training from your own website content and documents.

Option to add a prompt to the OpenAI chatbot.

OpenAI Dialogflow spelling correction feature.

The settings has been renamed and better organized. Important: check all settings and enable again the updated settings.

The human takeover message is now sent only once.

OpenAI smart reply optimization.

Full support for human takeover, offline message, and follow-up message when OpenAI is active, but Dialogflow is not.

The following PHP API functions has been removed: 'sb_dialogflow_smart_reply_generate_conversations_data()' and 'sb_dialogflow_smart_reply_update()'.

The following AJAX API functions has been removed: 'dialogflow-smart-reply-update' and 'dialogflow-smart-reply-generate-conversations-data'.

Option to send mass template messages to multiple users.

Fixed a bug related to Instagram attachments sent by the chatbot.

Fixed a bug related to welcome message.

Option to exclude chat conversation from the tickets area and tickets from the chat.

The welcome message is no longer shown in the tickets area.

Fixed a bug related to module Support Board URL saving.

Fixed a bug related to article translations.

Fixed a bug related to the mobile app.

Fixed a bug related to Sendinblue newsletter subscription.

Fixed a bug related to transcripts.

Fixed a bug related to date labels.

Option to always sort conversations by date in the admin area.

Option to login from external sources.

Option to show agent's name in every message.

Add 'New' label for new conversations and messages of the admin area.

Option to play a sound when the queue is active and it's the user's turn.

Messaging channels area.

Read status for users message.

New automation to show different items for different criteria.

Option to send mass messages only to users linked to a specific messaging apps.

Option to assign a conversation to yourself.

Message time is now always visible.

Close chat option now works also on mobile.

Minutes and hours instead of Today for messages time.

Improved admin design for small screens.

Added support for WebP image preview.

New JS API function 'SBChat.playSound()'.

New argument 'count' for JS API method SBChat.getArticles()'.

New JS API function 'SBApps.dialogflow.openAI()'.

New JS AJAX function 'open-ai-message'.

Added stickers support.

Fixed a bug related to OpenAI responses.

OpenAI can now be activated also it Dialogflow is disabled.

Set OpenAI message length limit.

OpenAI now works directly with messaging apps, without the need of Dialogflow.

Smart Reply powered by OpenAI.

Agent messages real-time spelling correction powered by OpenAI.

Agent messages real-time rewriting to make them more friendly and professional.

Added the option to adjust the following OpenAI parameters: temperature, presence_penalty, frequency_penalty, logit_bias.

Fixed a bug related to WooCommerce products selector.

Fixed a bug related to red notifications.

Option to upload attachments on Amazon S3.

Option to add new allowed file extensions.

New JS AJAX API and WEB API function 'save-settings'.

Line app V 1.0.0 released.

Fixed a bug related to CSS when loading Support Board inside Perfex.

Fixed a bug related to human takeover chatbot deactivation.

When changing conversation the Dialogflow context and status is restarted.

OpenAI (ChatGPT) optimization.

Fixed a bug related to admin area language.

Fixed a bug related to agents and admins department and routing filter.

Fixed a bug related to 'new' admin label for new messages.

Fixed a bug related to online status of agents and admins.

Fixed a bug related to local time.

Fixed a bug related to reports time.

Fixed a bug related to agent conversations list.

Fixed a bug related to registration form for deleted visitors.

Option to add breaklines in saved replies.

Option to disable translations only for the settings area.

Removed email requirement when adding new users.

OpenAI (ChatGPT) support.

New PHP API functions 'sb_open_ai_curl()', 'sb_open_ai_message()', 'sb_open_ai_user_expressions()'.

New WEB API functions 'open-ai-curl', 'open-ai-message', 'open-ai-user-expressions'.

New AJAX API functions 'open-ai-message', 'open-ai-user-expressions'.

Fixed a bug related to multiple WhatsApp numbers.

Fixed a bug related to reopening of archived slack channels.

Fixed a bug related to articles page design.

New newsletter service integration: Mailjet.

Read status for users message.

Option to send mass messages only to users linked to a specific messaging apps.

Option to assign a conversation to yourself.

Message time is now always visible.

Minutes and hours instead of Today for messages time.

Improved admin design for small screens.

Viber app V 1.0.0 released.

New synchronization procedure. The old synchronization will no longer work. Make sure to complete the new synchronization after this update.

Fixed a bug related to reactions.

Fixed a bug related to voice messages.

Fixed a bug related to previous version.

Fixed a bug related to duplicated conversations.

Fixed a bug related to WordPress admin login.

Fixed a bug related to corrupted attachments.

Fixed a bug related to invalid chars with email piping.

Fixed a bug related to department change email notification.

Fixed a bug related to closing X on mobile devices when the queue is active.

Fixed a bug related to red dot notifications.

Fixed a bug related to email piping attachment names.

Fixed a bug related automations.

Fixed a bug related Polylang in WordPress version.

Editor WYSIWYG for articles.

Added support for breaklines in rich messages.

Inverted messages. Admin messages are now on right.

Added Business Messages to conversations filters.

New WEB API function 'get-bot-id'.

Fixed a bug related to multiple WhatsApp numbers.

Fixed a bug related to links sent from Slack.

Fixed a bug related to agent assignment in the admin area.

Add multiple WhatsApp numbers.

Fixed a bug related to Instagram attachments.

Fixed a bug related to Current URL value.

Fixed a bug related to RTL on admin area.

Fixed a bug related to admin department selector.

Fixed a bug related to agent privileges.

Fixed a bug related to messaging apps messages sent to wrong numbers or accounts from Support Board.

Visitors automatic conversations are now hidden from the archived conversations list.

Lazy loading of images.

Fixed a bug related to CSS loading inside Perfex. Update the module in Perfex.

Fixed a bug related to Cloud API template replies.

Fixed a bug related to duplicated agent messages.

Fixed a bug related to WordPress users and admins update.

Fixed a bug related to the supervisor settings.

Fixed a bug related to email piping inline attachments.

Fixed a bug related to the configuration URLs returned by the settings area buttons.

Added the following newsletter integrations: MailerLite.

The admin users area now show only the allowed users to agents.

Option to close dialogs via the space keyboard button.

Added attribute 'success-negative' to the rating shortcode.

Added new settings to the newsletter message.

Agents can no longer download the CSV of users.

Agent email notifications are no more activated automatically if email piping is active.

Improved WooCommerce and WhatsApp Shop sync.

Added the support for official WhatsApp Cloud API.

Fixed a bug related to 360dialog templates.

Martfury app V 1.0.0 released.

Fixed a bug related to reports.

Fixed a bug related to real-time message translations.

Fixed a bug related to email piping.

Fixed a bug related to the repeater admin setting.

Option to overwrite the default settings via JS variable and PHP global variable.

Conversation details panel now available on mobile version.

Improved conversation transcripts.

Agent name is now showed on mouse over the agent profile picture beside the message.

Fixed missing translations.

Improved responsiveness on tablets.

Added 2 new arguments to the PHP API function sb_is_agent().

New PHP API function sb_supervisor().

New JS API event 'SBActiveUserLoaded'.

Google Business Messages app V 1.0.0 released.

Fixed a bug related to order history.

Fixed a bug related to duplicated automated messages on order complete.

Fixed a bug related to registration form.

Google reCAPTCHA.

Fixed a bug related to the _ char.

Fixed a bug related to real-time message translations.

Fixed a bug related to human takeover.

Fixed a bug related to duplicated messages.

Fixed a bug related to voice messages with 360dialog.

Phone is now imported.

Fixed a bug related to real-time translations message formatting.

Fixed a bug related to email piping.

Fixed a bug related to messagin platform messages.

Fixed a bug related to new conversation notification.

Fixed a bug that was sending the queue message in combination with the offline message.

Fixed a bug related to email piping invalid chars in subject.

Fixed a bug related to new online user notification.

Fixed a bug related to online status check.

Fixed a bug related to email piping.

Fixed a bug related to RTL design.

Fixed a bug related to email notifications when Dialogflow human takeover is active.

Fixed a bug related to duplicated Slack messages from email piping.

Fixed a bug related to codes displaying.

Fixed a bug related to red counter notification.

Fixed a bug related to email notificaitons to agents when queue is active and no agents are online.

Option to filter conversations based by channel and department.

Use SHIFT + ENTER to make a breakline in the admin area.

Option to set a default department for conversations generated via email piping.

Automatic translations are now compatible with emails and messaging platform messages.

New arguments 'department', 'source' for PHP API function 'sb_get_conversations()' and WEB and JS API AJAX function 'get-conversations'.

The email notification on new conversations now works for multiple channels. Important: update the option now from the admin area.

Fixed a bug related to messages not received.

Fixed a bug related to unicode chars.

Fixed a bug related to duplicated messages.

Fixed a bug related to duplicated messages.

Fixed a bug related to WooCommerce Intents synchronization.

Fixed a bug related to Dialogflow CX.

Fixed a bug related to email piping chatbot responses.

Fixed a bug related to Smart Reply.

Fixed a bug related to Google Search.

Fixed a bug related to red counter notifications.

Fixed a bug related to duplicated automation messages.

Fixed a bug related to error notifications and required fields when creating or updating a user or admin.

Push notifications now support image previews.

The setting saved replies has been moved to Settings > Admin.

Option to set the default shop URLs.

WhatsApp Shop compatibility.

Fixed a bug related to the multilingual feature.

Option to exclude invalid Google search results via Entities detection. You need to sync Dialogflow again for this feature to work.

Option to change Dialogflow agent via JS variable 'SB_DIALOGFLOW_AGENT'.

Option to assign a differnt Dialogflow agent to each department.

New argument 'project_id' for PHP API function 'sb_dialogflow_message()'.

Added support for WhatsApp Shop.

Fixed a bug related to 360dialog activation instead of Twilio.

Fixed a bug related to email piping.

Option to choose which user fields to send to the main channel.

Use the Slack command /archive to archive a conversation from Slack.

Option to set a dedicated Slack channel for each department.

Slack message to notifiy when the user has been notified by email or text message.

Support Board rich messages are now displayed correctly in Slack.

Slack messages and invitations are now sent only to the right agents in relation to the conversation department or agent.

When a conversation is archived in Support Board, the linked Slack channel is also archived.

Added support for voice messages.

Fixed a bug related to sounds and notifications on mobile.

Fixed a bug related to WordPress custom user roles.

Fixed a bug related to email piping and UTF-8 chars.

Fixed a bug related to user notifications when queue is active.

Fixed a bug related to design automations.

Fixed a bug related to the close chat button on mobile devices.

Added the following newsletter integrations: HubSpot, Moosend, GetResponse, ConvertKit, ActiveCampaign.

New automation types to set default department and agent for new conversations.

Option to run email piping via URL.

Added queue compatibility for conversation generated by messaging apps.

Optimization of the yellow banner that alert when another agent is replying.

Direct and mass messages are now compatible with messaging apps, the message will be sent to the messaging apps as well.

New PHP API function 'sb_messaging_platforms_send_message()'.

Fixed a bug related to Google Search.

Added new action 'update-user-details' to save user details via Dialogflow.

Zendesk app V 1.0.0 released.

Fixed a security bug that allowed anyone to read the secret token of users and admins and take control of the Support Board admin area if Pusher was active. Check your admin and agents account and settings area and make sure everything is as expected. This bug only affects Support Board installations that use the Miscellaneous > Pusher setting.

Fixed a bug related to the admin area translation option.

Fixed a bug related to rich messages inside the welcome message.

Fixed a bug related to email notifications for conversations generated by external sources.

Option to mark a conversation as unread.

Fixed a bug related to attachments with spaces in the file name.

Added support for 360dialog.

Fixed a bug related to attachments with spaces in the file name.

Fixed a bug related to agent locations different from global or us.

Fixed a bug related to the rich message submit and message updates.

Fixed a bug related to the red counter notifications.

Fixed a bug related to text message and email notifications for conversations from messaging apps.

Option to close the chat for both users and agents.

Fixed a bug related to fixed phone number country code.

Fixed a bugs related to the chat design.

Fixed a bug related to registration error messages.

Fixed a bug related to messages not visible in chat if sent at the same time of other messages.

File attachments are not deleted on message delete, conversation delete, or user delete.

Dialogflow send message function parameters are now optional.

The attributes 'routing' and 'routing_unassigned' from the PHP API functions 'sb_get_conversations()', 'sb_get_new_conversations()'.

The attributes 'routing' and 'routing_unassigned' from the JS API AJAX functions 'get-conversations', 'get-new-conversations'.

The datetime attribute of the following PHP functions now accept also an ID: sb_get_new_users(), sb_get_new_conversations(), sb_get_new_messages(), sb_get_new_user_conversations().

The datetime attribute of the following WEB and JS AJAX functions now accept also an ID: get-new-users, get-new-conversations, get-new-messages, get-new-user-conversations.

Fixed a bug related to phone field in registration form.

Fixed a bug related to login and registration without email.

Fixed a bug related to message echo.

On Support Board login, the user is automatically logged in WordPress as well if the users system is set to WordPress.

Option to create and login a WordPress user on Support Board user registration.

Option to paste a screenshot from the clipboard and send it as message.

Improved conversations search.

Text markup for rich message texts.

Twitter app V 1.0.0 released.

Option to include the products list in the ticket creation form.

Improved MySQL injection attacks protection.

Fixed a bug related to time in 12h format.

Added agents dashboard menu.

Mobile app switch conversations and users by touch move right and left.

Mobile app back button optimization.

Mobile app message time design.

Agents notifications are now sent when the user send the user details via rich messages.

Fallback profile picture if the generated one from the user name is broken.

Removed first paramenter 'recipient_id' and parameter 'department' from the PHP API function 'sb_send_agents_notifications()'.

Fixed a bug related to Telegram users without username.

Option to let the bot get answers by searching on Google.

Automatic spelling correction.

The chatbot can now reply to user emails if email piping is active.

The chatbot can now reply to user text messages.

Option to send the user details of the registration form and email rich messages to Dialogflow.

New action to archive the chat and send the close message.

Rich message values are now sent as Dialogflow parameters.

Rich message responses are now ID|response or ID only.

New parameter 'parameters' for the PHP API function 'sb_dialogflow_message()' and the AJAX and WEB API functions 'dialogflow-message'.

Fixed a bug related to rich messages placeholders design.

Fixed a bug related to WordPress languages.

Fixed a bug related to conversations started by agents.

Added Grammarly support.

Option to select what webhooks to activate.

Added Icelandic language.

Option to set a link for articles button.

Search articles by pressing ENTER keyboard button.

Minor chat design optimization.

New parameter 'agent' for the PHP API function 'sb_get_user_conversations()' and JS API AJAX function 'get-user-conversations'.

Fixed a bug related to new ticket message attachments.

New ticket received email confirmation.

Improved compatibility for Instagram rich messages and text formatting.

Replies from Slack are now sent to messaging apps like WhatsApp, Messenger, Telegram, WeChat.

WeChat app V 1.0.0 released.

Fixed a bug related to reports date filter.

Fixed a bug related to rating.

Fixed a bug related to online status and email notifications when agent is online.

Fixed a bug related to email piping.

Fixed a bug related to WordPress loggout for admins.

Fixed a bug related to text formatting in shortcode's messages.

Fixed a bug related to agent notifications on conversation transfer to another agent.

Fixed a bug related to article rating for new users.

Fixed a bug related to queue.

Fixed breakline bug on pop up message.

Online users notification and sound.

Option to force a single phone country code.

Option to disable manual email piping cron job.

Add new merge fields: {agent_name} and {agent_email}.

Merge fields optimization.

Conversations and users opening by URL for unauthorized agents is now blocked.

Removed default mndatory email and phone follow-up message on conversations from messaging apps. New shortcode parameter 'required-messaging-apps' to force them.

Support Board WordPress version now have an option to logout Support Board agents if they are not logged in WordPress.

Improved translations.

Merge field {user_name} is now compatible with follow up and subscribe messages.

New PHP API function 'sb_get_last_message()'.

New parameter 'user_id' for the PHP API function 'sb_push_notification()' and JS API AJAX function 'push-notification'.

Fixed a bug related to cross-domain fonts loading.

Fixed a bug related to the search box.

Fixed a bug related to article rating.

Option to change default field names.

Tickets are now marked by conversation source.

Fix bug that was allowing a user to grant admin privileges via API.

Fixed a bug related to human takeover on messaging apps.

Follow-up success message do longer appends the user email, use {user_email} instead.

WordPress multisite users of all websites are now synchronized with Support Board.

Fixed a bug related to conversation events and message breaklines.

Fixed a bug related to rich messages.

Fixed a bug related to scrolling on mobile devices.

Fixed design bug related to the queue message.

Option to open an article from an external link.

Optimizations for mobile devices.

Telegram app V 1.0.0 released.

Option to force a message to be always sent also if human takeover is active and the agent is online.

Rating for messaging apps.

Queue compatibility.

Various minor optimizations.

Fixed a bug related to offline message title.

Fixed a bug related to translations with HTML chars.

Fixed a bug related to Push notifications.

Fixed a bug related to office hours and offline message.

Fixed a bug that allow a user to use an agent or admin email to register if the option 'allow duplicated emails' is active.

Cloud version.

SaaS version for resellers.

Option to change PWA icon and name, browser favicon, and admin area top-left icon.

Option to set default user details for a new user via JavaScript variable SB_DEFAULT_USER.

Option to allow agents to delete conversations and empty the trash.

Option to send the transcript via email.

Option to send the transcript via email when the conversation is archived via close message.

Double-way text messages communication.

Support for text message attachments.

Improved performance for translations.

Allow duplicate emails option now allow alos duplicated phone numbers.

Admin area language now matches agents and admins language user detail.

Push and desktop notifications optimization.

On mobile, if the chat is open and the user clicks the 'back' browser button, the chat close, and the current page remains active.

New PHP API function 'sb_get_admin_language()'.

New argument 'attachments' for the PHP API function 'sb_send_sms()' and the JS and API functions 'send-sms'.

Added Instagram direct messages support.

Agent typing status in Messenger.

Online status optimization.

Fixed a bug related to Dialogflow and first ticket message.

New tickets now show the department name instead of ID.

Improved tickets area loading.

Fixed a bug related to Knowledge base responses.

Support Board articles are now synchronized automatically with the Dialogflow knowledge base.

Option to disable Dialogflow for the tickets area.

The action 'transcript' option to send the transcript via email.

Support Board rich messages can now be inserted into a custom payload response.

Smart reply optimization.

Fixed a bug related to admin email and sms notifications confirmation message.

Articles parent category. You need to assign again all categories to all articles.

Single article now supports up to 3 categories.

Option to display Agents & Admins tab also for agents.

Online status indicator in the Agents & Admins list.

Option to enable the agents and admin tab for agents.

Improved performance.

Automatic collapse of the dashboard conversations list.

Fixed a bug related to Push notifications

Human takeover email notification optimization.

Fixed a bug related to WooCommerce rich messages.

Improved security related to SQL Injection and XSS attacks.

Fixed a bug related to users pagination.

Fixed a bug related to online user status on the admin area when Pusher is active.

Fixed a bug related to message with attachments.

Option to display additional columns in the user table.

Articles page with WordPress shortcode.

Option to open the links of card and slider rich messages in a new window.

Option to disable reports.

Improved 'Another agent is replying to this conversation' message.

Minor UI optimizations.

Various minior optimizations.

Online/offline status switcher is now available in the mobile app.

Improved flash notifications for the admin area.

Improved performance.

New arguments 'extra' and 'user_ids' for the PHP API function 'sb_get_users()' and the AJAX and WEB API function 'get-users'.

Removed argument 'exclude_id' from the PHP API function 'sb_get_online_users()' and WEB and JS API functions 'get-online-users'.

Removed argument 'routing' from the PHP API function 'sb_new_conversation()' and WEB and JS API functions 'new-conversation'.

New argument 'category' for the JS API function 'SBChat.getArticles()'.

New PHP API function 'sb_execute_bot_message()'.

The default returned values of the PHP API function 'sb_get_online_users()' and WEB and JS API functions 'get-online-users' now exclude agents and admins.

Fixed a bug related to the WEB API function 'email-piping'.

A valid purchase code is now required to enter the admin area.

Compatibility update.

Fixed a bug related to language detection and bot language switching.

Fixed a bug related to multilingual option.

Human takeover optimization. See the docs for more details.

Create Intent box optimization.

Welcome intent is now multilingual.

Improved performance.

Removed option 'Disable bot if unknown answer', now included in the human takeover option.

The rating rich message response is no longer sent to Dialogflow.

Removed option 'Offline message if unknown answer', now activated automaticaly if the human takeover option is active.

Removed JS API function 'SBApps.dialogflow.unknowCookie()'.

New PHP API function 'sb_dialogflow_human_takeover()'.

New JS API and WEB API function 'dialogflow-human-takeover'.

Fixed a bug related to message attachments.

Added support for Dialogflow chatbot.

Fixed a bug related to message attachments.

Fixed various minor bugs.

Added support for Dialogflow chatbot.

Added support for Dialogflow human takeover.

Added support for Messenger and WhatsApp conversations.

Fixed compatibility bug with the Support Board latest version.

Improved security related to SQL Injection and XSS attacks.

Fixed security bug that was allowing agents and admins to read data from the database.

Fixed a bug related to routing.

Fixed a bug related agent and department conversation assignment notifications.

Improved RTL admin UI and WordPress UI.

On mobile, chat is never opened automatically on page load.

Option to disable email field from the registration form.

PHP API function 'sb_get_online_user_ids()' renamed to 'sb_get_online_user_ids()'.

Fixed a bug related to intents update.

Added routing compatibility.

Fixed a bug related to corrupted chars in email piping messages.

Fixed a bug related to routing when Pusher is active.

Fixed a bug related to admin login for WordPress.

New performance option: minify JS.

New options for routing and conversations assigned to a single agent.

WordPress options to show the Support Board admin area to custom WordPress users roles.

New PHP API function 'sb_get_last_agent_in_conversation()'.

Fixed a bug related to Dialogflow CX events.

Human takeover transcript optimization.

Option to change user expression in the new intent box.

Support for routing.

WhatsApp app V 1.0.0 released.

Fixed a bug related to email piping attachments.

Fixed a bug related to external database unicode chars.

Fixed a bug related to SMS notification template.

Fixed a bug related to conversations search and pagination.

Fixed a bug related to red notifications counter.

Option to import and export settings.

Conversation rating displayed in the conversation area on the right.

Front-end chat URL parameters: chat=open, conversation=123.

Option to allow only one conversation per user.

New argument 'conversation_id' for the PHP API function 'sb_send_sms()'.

New argument 'conversation_id' for the WEB API function 'send-sms'.

New PHP API function 'sb_export_settings()'.

New JS and WEB API function 'export-settings'.

Fixed a bug related to user profile image.

Fixed a bug related to shop user's details in the admin area.

Option to disable the password field from the registration form.

Fixed a bug related to notifications.

SMS notifications for agents.

Fixed a bug related to intent creation.

Fixed a bug related to 'send-email' bot action.

Language detection optimization.

Smart reply optimization.

Human takeover email notification now sends the full conversation.

Fixed a bug related to admin translations.

Fixed a bug related attachments drag and drop.

Fixed a bug related to MailChimp subscription.

Fixed a bug related to SMS sender number, please check it on the settings area and make sure it works.

Fixed a bug related to WordPress conversations synchronization with the logged in user.

Attachments support for email piping.

Zapier support.

Option to show the offline message as header text or info message.

Manual agent assignment from the admin area when routing is active.

Option to disable the checking of offline agents for the offline message and display it only when out-of-office hours.

Improvements for Push notifications, SMS notifications and email notifications.

Conversation department assignement now alert validated agents also via SMS and Push notifications.

Improvements for the email piping feature.

Removed requirement for email and password when editing a user profile.

Cross-site function to simplify the cross-site implementation.

Minor automations optimizations.

Notifications permission request is now showed to users only when a message is sent.

New PHP API functions 'sb_send_agents_notifications()', 'get_user_by()'.

New WEB and JS AJAX API function 'update-conversation-agent'.

New JS API functions 'SBChat.offlineMessage()', 'SBConversation.getUserMessages()'.

New argument 'agent' for the JS API function 'SBConversation.getLastUserMessage()'.

New argument 'send_to_active_user' for the JS API function 'SBChat.sendEmail()'.

Fixed a bug related to bot deactivation when a human reply.

Smart reply suggestions.

Support for Dialogflow CX.

Real-time messages translation via Google Translate.

Option to update existing Intents on the fly and add new training phrases and responses.

Message language detection with automatic agent language change and fallback message.

New bot action 'send-email' to allow the bot to send emails to the active user or agents.

New bot action 'agent' to allow the bot assign an agent to a conversation.

New bot action 'disable-bot' to disable the bot for 1 hour.

Option to display the offline message only if the bot doesn't know an answer.

Option to disable the bot when a user ask for human takeover.

PHP API function name 'sb_dialogflow_intent()' changed in 'sb_dialogflow_create_intent()'.

PHP API function name 'sb_send_bot_message()' changed in 'sb_dialogflow_message()'.

WEB and JS AJAX API function name 'send-bot-message' changed in 'dialogflow-message'.

JS API function name 'SBChat.sendBotMessage()' changed in 'SBApps.dialogflow.message()'.

New argument 'delay' for the JS API function 'SBApps.dialogflow.message()'.

WEB and JS AJAX API function name 'dialogflow-intent' changed in 'dialogflow-create-intent'.

New PHP API functions 'sb_dialogflow_get_intents()', 'sb_dialogflow_update_intent()', 'sb_google_language_detection_update_user()', 'sb_google_language_detection()', 'sb_google_get_language_name()', 'sb_dialogflow_smart_reply()', 'sb_google_translate()'.

New JS AJAX API functions 'dialogflow-get-intents', 'google-language-detection-update-user', 'google-translate'.

New JS API function 'SBApps.dialogflow.translate()'.

Update to the function 'sb_dialogflow_message()', the argument 'conversation_id' is now optional, if not provided the bot reply message is not sent.

Fixed a bug related to links sent from Slack.

Fixed a bug related to channels archiviation.

Fixed a bug related to channels creation and messages.

Fixed a bug related to admin messages not synchronized with Slack.

Option to disable the automatic invitation of agents to the channels.

Fixed a bug related to product card.

Fixed a bug related to Support Board admin area opened inside Perfex.

Fixed a bug related to PNG fallback icons for cross-domain.

Fixed a bug related to HTML code into articles, custom rich messages and email contents.

Fixed a bug related to wrong text to emoji conversion for some world.

Fixed a bug related to intents creation with long names.

Fixed minior bug related to the UI of article rating.

Fixed security bug that was allowing a user to become a Support Board admin or agent. Please check Users > Admin & Agents to verify that there are no unauthorized agents or admins. This bug does not allow an attacker to insert any malicious software into your server or create any damage to your server.

Fixed a bug related to Dialogflow human takeover double email notification.

Fixed a bug related to conversations status when Dialogflow human takeover request is active.

Fixed a bug related to email piping encoding.

Fixed a bug related to articles deletion.

Fixed a bug related to WordPress users synchronization.

Option to open the WordPress edit user page of an user from the right panel.

Automations option to send a message instead of the pop-up if the chat is open.

Support for WordPress user avatars.

Option to adjust the chat button position.

Profile edit box now includes custom user details.

Added close button in the chat conversation panel on mobile devices.

Removed red label for new messages in admin area.

New argument for the JS API function 'SBF.cookie()', .

New JS API function 'SBF.UTC()'.

ARMember app V 1.0.0 released.

Fixed a bug related to email notifications.

SMS notifications for users.

Fixed a bug related to PNG fallback icons for cross-domain.

Fixed a bug related to users and conversations count in the admin area.

Fixed a bug related sound notifications.

Fixed a bug related to articles categories.

Added missing translations.

Fixed various compatibility issues related to email piping.

Fixed multiple bugs related to SMS notifications.

Fixed a bug related to social share button.

Fixed various bugs related to automation conditions.

Fixed a bug related to the browser history of the admin area when used within WordPress.

Fixed a bug related to busy conversation alert on admin area.

Added 20+ languages for both back-end and front-end.

Admin languages are now fully translated.

Option to add new translations for the admin area.

Deleted and archived conversations are now removed in real-time from the left conversations list of the admin area.

Improved translations area.

Agents email and text message notifications are now sent only to agents who are not online at the moment.

Updated website.

New arguments 'sorting', 'agents' for the PHP API function 'sb_get_online_users()' and WEB and JS API funtions 'get-online-users'.

New PHP API functions 'sb_get_online_user_ids()', 'sb_get_translation()', 'sb_get_active_user_ID()', 'sb_get_agents_in_conversation()', 'sb_conversation_security_error()', 'sb_set_agent_active_conversation()', 'sb_is_active_conversation_busy()'.

New JS AJAX and WEB API function 'get-agents-in-conversation'.

Fixed a bug related to foreign usernames.

New payload action for setting or changing the conversation department.

Fixed a bug related to chinese languages.

Customers synchronization by contact and client, previously was by client only.

Option to disable the auto-loading of the chat in the Perfex customers' area.

Fixed a bug related to abandonded cart.

Fixed a bug related to the generation of large amount of coupons.

Fixed a bug related to duplicated messages.

Fixed minior bug related to initialization in some website.

Fixed a minor security bug that was allowing a user or agent/admin to stay logged in after a password change.

Fixed minor design bugs.

Fixed a bug related to shortcodes into welcome message.

Option to subscribe users to the following newsletter services: Mailchimp, Sendinblue, SendGrid, Elastic Email, Campaign Monitor.

Option to enable email piping for all emails.

Major updates and improvements in the design of the mobile app.

New PHP API function 'sb_newsletter()'.

New JS AJAX and WEB API function 'newsletter'.

Fixed a bug related to articles in the admin area.

Fixed a bug related to email notifications.

Fixed a bug related to Push notifications.

Fixed a few design bugs.

Reports for direct messages.

Performance optimization options in Settings > Miscellaneous.

Option to download the conversation transcript as .txt file.

Option to make the registration phone field mandatory.

Admin users table is now fully updated in real-time when Pusher is active.

Left arrow animation.

Improved email validation.

New messages sent from the server are now recognized as new messages.

Cron job for email piping is now executed every minute.

Text message notifications for email piping.

New PHP API function 'sb_transcript()'.

New JS AJAX and WEB API function 'transcript'.

Depreacted PHP API function 'sb_csv_conversations()'. Now replaced by 'sb_transcript()'.

Depreacted JS AJAX and WEB API function 'csv-conversations'. Now replaced by 'transcript'.

Updated translations.

Messages sent back to Facebook users directly from Messenger are now included in the conversation.

Fixed a bug related to the emoji.

Fixed a bug related to channels creation with same user name.

Fixed minor bugs.

New payload action for downloading the conversation transcript as .txt file.

Fixed a bug related to cart management in the admin area.

Fixed a bug related to the settings 'Follow-up' and 'Cart Follow Up'.

Fixed a bug related to product card description for UTF-8 languages.

Fixed a minor security bug that was allowing a user to see the first part of the last message of a conversation of another user if the two messages were sent exactly at the same time.

Fixed a bug related to the translations of the admin area.

Fixed a bug related to the translations of merge fields.

Fixed a bug related to the queue when the registration is active.

Fixed minor bugs related to the mobile version.

Fixed a bug related to WordPress user update.

Fixed a bug related to the PWA installation.

Fixed a bug related to WordPress users.

Fixed a bug related to queue when Pusher is active.

Fixed a bug related to Push notifications when queue is active.

Fixed a bug related to Push notifications sent to agents when the departments are used.

Direct messages: emails, text messages, chat messages.

Sms notifications and messages.

RTL support for the admin area.

New admin URL parameters.

Automatic generation of avatars with initials from names for users without a profile image.

Option to select 4 built-in chat button icons.

Option to select 9 built-in chat background patterns.

Option to load a custom js file, and a custom css file, in the admin area.

Internal conversation attachments list.

Admin login by pressing ENTER key.

Browser history.

Minor improvments related to the articles admin area.

Pop-ups and lightboxes in the admin area are now dismissible by clicking anywhere on the page.

Flashing browser tab notification.

Some registration form input fields are now with dedicated layouts and contents: birthday calendar, phone, country, language.

Some input fields of the edit user window of the admin area are now with dedicated layouts and contents: birthday calendar, phone, country, language.

Striped formatting chars from push and desktop notifications.

WordPress automatic server details update on site migration.

If a conversation is assigned to a department, email notifications are now sent only to the agents of that department. If a conversation is assigned to an agent, email notifications are sent only to that agent.

New set of WEB, JS, PHP APIs for direct messages.

New set of WEB, JS, PHP APIs for automations.

New optional argument 'recipient_id' for the PHP API function 'sb_send_message()' and WEB and JS API AJAX funtions 'send-message'.

New PHP API functions 'sb_get_users_with_details()', 'sb_email_send()', 'sb_send_sms()', 'sb_get_notes()', 'sb_add_note()', 'sb_delete_note()', 'sb_css()', 'sb_download_file()', 'sb_get_avatar()', 'sb_get_agents_ids()', 'sb_text_formatting_to_html()', 'sb_clear_text_formatting()'.

New WEB API and JS API AJAX functions 'get-users-with-details', 'send-custom-email', 'send-sms', 'get-notes', 'add-note', 'delete-note', 'chat-css', 'get-avatar', 'get-agents-ids', 'text-formatting-to-html', 'clear-text-formatting'.

New WEB API functions 'text-formatting-to-html', 'clear-text-formatting'.

New webhook 'sms-sent' and JS API event 'SBSMSSent'.

New JS API function 'SBMessage.strip()'.

New JS API AJAX function 'chat-css'.

New API use case: 'Chat in WordPress admin area'.

Messenger app V 1.0.0 released.

Option to disable success registrarion message and user details in success message.

Fixed a bug related to the online status and the PHP API function 'sb_is_user_online()'.

Fixed a bug related Push notifications for users.

Fixed a bug related to repeater settings.

Fixed a bug related to new conversations.

The PHP API function 'sb_curl()' now returns the URL of the saved file when the function type is 'FILE'.

New returned value 'extra' for the PHP API function 'sb_get_conversation()' and WEB and JS API funtions 'get-conversation'.

New returned value 'source' for the PHP API functions 'sb_get_conversation()', 'sb_get_conversations()', 'sb_get_new_conversations()', 'sb_search_conversations()' and WEB and JS API funtions 'get-conversation', 'get-conversations', 'get-new-conversations', 'search-conversations'.

New arguments 'source' and 'extra' for the PHP API function 'sb_new_conversation()' and WEB and JS API funtions 'new-conversation'.

Fixed a bug related to Support Board URL.

Improved help messages.

Update to the setting 'Whmcs URL'. It now requires the admin URL of WHMCS. Please update it.

Fixed a bug related settings and articles translations.

Fixed a bug related to Pusher initialization after registration or privacy message.

Fixed a bug related to the installation process.

Option to disable follow-up and welcome messages if outside of office hours.

Fixed a bug related notifications and Push notifications.

Fixed a bug related the settings 'Notify agents of a fallback response' and 'Human takeover request'.

New JS API function 'SBApps.dialogflow.unknowCookie()'.

Fixed a bug related emoji and save replies insertion position.

Multilingual articles.

Multilingual emails.

Added Slovak language.

Added Persian language.

New JS AJAX and WEB API functions 'get-user-language', 'article-ratings', 'get-articles-categories', 'save-articles-categories'.

New PHP API functions 'sb_get_multilingual_setting()', 'sb_get_articles_categories()', 'sb_save_articles_categories()', 'sb_article_ratings()'.

New arguments for the PHP API functions 'sb_get_user_extra()', 'sb_get_user_language()', 'sb_get_articles()', 'sb_search_articles()'.

New arguments for the JS AJAX and WEB API functions 'get-user-extra', 'get-articles', 'search-articles'.

Fixed a bug related to clients linking.

Fixed a bug related to order details in the admin area.

Option to manually initialize the tickets area.

Option to set the default department only for tickets.

Fixed a bug related to Pusher and cross-domain installations.

Fixed a bug related to WordPress caching plugins.

Fixed multiple bugs related to the reports area.

Fixed a bug related to WEB API array values.

Article categories.

Article ratings with dedicated chart in reports area.

New keyboard shortcut, ESC key, to close any search field in the admin area.

Option to ask for the user phone number in email rich message and follow-up message.

Internal notes.

Follow-up option to asks for phone number.

Added Bulgarian language.

Agents now can not delete conversations or empty the trash.

Improved mobile design of the admin area.

Text formatting for offline message.

Improved design and new features for the rating rich message. Rating message is now deprecated and no more available.

New set of APIs for articles.

New API use case: 'Force a specific conversation'.

Fixed a bug related to admin translations.

Fixed multiple bugs related to Pusher.

Option to force the language of the admin area.

Improved errors reporting.

Push notifications are now sent to users also if the message is sent from Slack.

Depreacted PHP API function 'sb_slack_agent_online()'. Now replaced by 'sb_slack_presence()'.

Fixed a bug related to follow-up message.

Option to use the chat via Web Sockets powered by Pusher.

Push notifications for users.

New option in Settings > Miscellaneous to get the Support Board path.

New option to disable, or enable the mandatory registration for the tickets area or chat via JS variable. Insert 'var SB_REGISTRATION_REQUIRED = true'.

Option to share login and conversations between the main domain and sub domains.

Push and desktop notifications are not sent to agents if the message is from the bot.

Push notifications are now sent to agents also if a message is sent via API.

New conversations started by a subscribe message are now automatically archived.

Removed file init.js. You can now load the chat directly from the main.js file.

Improved reports.

Alert on chat migration.

New JS, PHP API for Pusher.

New JS API functions 'SBF.loadResource()' and 'SBF.debounce()'.

New WEB API function and JS API AJAX function 'cron-jobs'.

Depreacted JS API function 'SBChat.pushNotification()'. Now replaced by 'SBPusher.pushNotification()'.

Updated response for the WEB API function 'is-online'. Returned values are now true or false.

New default user details: address and postal code.

Fixed a bug related to channel name with spaces.

Check for online agents now include online Slack users.

Fixed a bug related to input rich message information sent to Dialogflow.

Fixed a bug related to the timetable dates.

Fixed a bug related to follow-up message.

Reports area.

New flags added.

Improved UI for mobile version.

New PHP API function 'sb_is_user_online()', JS API function 'is-online'.

New PHP API function 'get_user_from_conversation()', WEB API function 'get-user-from-conversation', JS API function 'get-user-from-conversation'.

Active eCommerce app V 1.0.0 released.

JavaScript variable SB_DEFAULT_AGENT to set the default agent assigned to new conversations.

Option to prevent agents from viewing conversations assigned to other agents.

New default user details: address and postal code.

New optional parameter 'user_id' for the PHP API function 'sb_update_login()' and the JS API function 'update-login'.

Function name 'sb_get_external_settings()' changed in 'sb_get_external_setting()'.

New optional parameter 'default' for the PHP API function 'sb_get_external_setting()'.

Fixed a bug related to the conversation title.

Option to send the ticket by pressing the ENTER keyboard button.

Added WordPress version compatibility.

Option to show the follow-up message when a user add an item to the cart.

WHMCS app V 1.0.0 released.

Fixed a bug related to the profile image.

Improved Support Board admin area inside Perfex.

Improved user synchronization.

Fixed a bug related to agents linking.

New parameter 'new-window: true' for the 'redirect' action to open a specified URL in a new window.

Improved WordPress logged-in user synchronization.

Removed WordPress setting 'Logout'. The chat now always logout if the WordPress user is not logged-in.

Option to open the Support Board admin area inside the Perfex admin area.

Perfex app V 1.0.0 released.

Fixed a bug related to the emoji popup.

Default conversation name setting.

Welcome message can now be used to create the first conversation automatically.

Fixed a bug related to PHP fatal errors if the Artificial Intelligence App is not installed.

Fixed a bug related to categories and tags links.

Compatibility update to support the new Slack Granular Permissions Scopes.

New PHP API function 'sb_slack_get_users()'.

Fixed a bug related to the queue.

Fixed a bug related to routing and departments.

Fixed a bug related to the social share rich message.

Fixed a bug related to WordPress users and admins login and profile update.

Fixed a bug related to departments translations in the dashboard.

Fixed a bug related to the header minimal design.

Option to open the user details box by URL with attribute 'user=USER-ID'.

New requirement verification: MySQL UTF8mb4 support.

New PHP API function 'sb_external_db()'.

New parameter 'hash_passoword' for the PHP API functions 'sb_add_user()', 'sb_update_user()', 'sb_update_user_and_login()'.

New value 'url' in the login array of the login cookie and in the returned array of the PHP API function 'sb_get_active_user() and JS API function 'get-active-user'.

New value 'FILE' for parameter 'type' of the PHP API function 'sb_curl()'.

Ultimate Membership Pro app V 1.0.0 released.

Replaced deprecated Slack API methods with the new ones.

Fixed a bug related to stripped commas in automatic messages.

New WordPress PHP API function 'sb_wp_get_image()'.

New WordPress PHP API function 'sb_wp_site_url()'.

New WordPress PHP API function 'sb_wp_get_option()'.

New parameter 'future' for the JS API function 'SBF.beautifyTime()'.

Fixed a bug related to the setting 'Login initialization' and code SBApps.isLoggedWP in the main.js file.

Fixed a bug related to new conversations.

Fixed a bug related to the 'infinite re-loading' issue in the WordPress admin area.

Option to logout the user from Support Board when the user logout from WordPress.

New WordPress users are now imported automatically and syncronized on update.

Option to open the chat on click of button with ID or CLASS 'sb-open-chat'.

Online users of the admin area are now updated in real-time.

Replaced italic style formatting char _ with char __.

New parameter 'user_id' for the JS API function 'SBChat.desktopNotification()'.

Fixed a bug related to orders.

Fixed a bug related to product attributes.

Improved security. The encrypted login string is now more secure.

Parameter user_id is now required for PHP API function sb_woocommerce_get_user_orders().

Updated response values for PHP API functions sb_woocommerce_get_user_orders(), sb_woocommerce_get_order() and WEB and JS API methods 'woocommerce-get-order' and 'woocommerce-get-user-orders'.

Fixed a bug related to the text editor of the admin area.

Fixed a bug related to the follow-up message.

Fixed a bug related to links with chars _ in the URL.

Fixed a bug related to rich message translations.

Option to allow registration with a duplicate email.

Custom plugin folder name support.

New requirements checks.

Custom admin title now replace also the default title of the admin login form.

JavaScript variable SB_INIT_URL must now contains the full URL.

New WordPress PHP API function 'sb_wp_update_option()'.

Fixed a bug related to human takeover email request.

New payload to open an article automatically: open-article.

The bot is now kept always active by default if it doesn't understand a user's question. New option to automatically disable it for 1 hour.

New human takeover request setting: Email request message.

Fixed multiple bugs related to the previous version.

Welcome message for first user's ticket.

New ticket first message don't trigger a Dialogflow chatbot response.

Fixed a bug related to the Waiting List.

Fixed a bug related to products not found.

Improved chatbot.

Fixed a bug related to JS.

Fixed a bug related to new user conversation creation.

Fixed a bug related to infinite re-loading and cross-domain issues.

Fixed a bug related to the close conversation icon of the mobile version.

Fixed a bug causing multiple visitors registrations.

Fixed a bug related to the missing user details.

Fixed a bug related to default messages.

New header type: minimal.

Option to enable full user details also for visitors.

New merge field for emails sent to agents: {conversation_link}.

Option to set a custom text for the login form of the admin area.

Option to enable the users area for agents.

New settings tab: admin.

New option to disable the chat on specific pages via JavaScript. Insert the ' var SB_DISABLED = true'.

Button rich message can now open an article on click.

New global webhooks key: sender-url.

Documentation links in the settings area.

Documentation links in the settings area.

Improved cron jobs execution.

New WEB API function 'agents-online', new JS AJAX function 'agents-online', new PHP API function 'sb_agents_online()'.

WooCommerce app V 1.0.0 released.

Dropped usage of PHP SESSIONS, login data is now saved via Cookies.

Fixed a bug related to links in a message.

Option to trigger the welcome intent event for new users.

New action to redirect to user to a specified URL automatically.

New set of WEB API, PHP API and JS API.

New optional parameter 'event' for the JS API function 'send-bot-message', PHP API function 'sb_send_bot_message()' and WEB API function 'send-bot-message'.

Fixed a bug related to the proactive feature for new user messages.

Fixed minor sliding offset bug related to the slider Rich Message type.

Fixed minor bug related to the pagination.

Fixed a bug related to the edit user panel.

Fixed a bug related to the Push notifications.

Fixed a bug related to the routing feature.

Fixed a bug related to office hours and timetable message times.

Fixed a bug related to the 'add-user' function of the WEB API.

Fixed minor bugs related to admin area.

Fixed a bug related to special chars in messages and users details.

Fixed a bug related to the translations of the registration form.

New Rich Message global parameter: 'settings'.

Option to set the default username to use in bot messages and emails when the user doesn't have a name.

New Button Rich Message attrbute 'style'.

Optional last name field in the follow-up message.

Cron jobs.

Rich Message type 'email' is now customizable.

New Rich Message types: slider images, list images, social share buttons.

Option to automatically collapse the panels of the admin area. Option available in Settings > Design > Collapse boxes.

New message payload event: 'open-chat'.

Added Romanian language.

Dropped usage of PHP SESSIONS, login data is now saved via cookies.

Custom chat button icon is now full size.

Push notifications now support the Dialogflow human takeover options.

Improved admin UI.

The login system is now based on cookies. LocalStorage is deprecated.

Dropped required attribute 'user_id' from the WEB API function 'update-message' and 'delete-message', PHP functions 'sb_update_message()' and 'sb_delete_message()', JS API functions 'update-message' and 'delete-message'.

Updated response for the JS API event 'SBRichMessageSubmit' and the WEB API 'rich-message'.

Update to PHP API function 'sb_get_conversation()' and WEB API function 'get-conversation', the attribute 'user_id' is no more mandatory.

New JS API function 'language' for 'SBUser' object.

New JS API function 'SBChat.updateMessage()'

New JS API function 'SBF.loginCookie()'.

Update to the JS API function name 'SBApps.dialogflowActive()', the name has been replaced by 'SBApps.dialogflow.active()'.

Human takeover request message.

Fixed a bug related to the flash notifications.

Fixed a bug that was blocking new breaklines in the textarea of the settings when the ENTER key is pressed.

Fixed a bug related to the red notifications counter of the chat bubble.

New fix for the double ENTER press key bug when sending the first message.

Fixed a bug related to the last name of the 'update_user()' function.

Fixed a bug related to the 'is_agent_typing()' function.

Fixed a bug related to the WordPress password hash when the password is updated.

Fixed a bug related to the WordPress users synchronization.

Fixed a bug related to the WordPress logout.

New WordPress option for forcing the chat to use always one language.

New WordPress option for multisite installations to automatically assign a department to each website and route conversations automatically.

New WordPress feature for choosing in which pages or post types show, or hide the chat. Warning! This feature is disruptive, and you will need to reset it if you were using it before.

Push notifications via Pusher.

Option to delete all leads, including all the linked conversations and messages. Option available in Settings > Users > Delete leads.

Users can now close a conversation and enter in the dashboard from the main header too.

Option to disable the dashboard. Option available in Settings > Chat > Disable dashboard.

Option to set the default notifications icon.

Option to set the title of the admin area.

Display the departments' list in the chat dashboard and force users to choose a department before starting a conversation.

New Rich Message types: video, image, button.

New 'Follow-up message' setting 'Delay'.

New 'Timetable message' setting 'Hide timetable'.

New setting 'Registration link'.

Added Vietnamese and Chinese (simplified) languages.

More accurate desktop notifications for the admin area.

The 'Timetable message' is now sent also if all agents are offline.

Chips Rich Message improvements.

Improved responsive design of the admin login form.

Improved admin UI.

New attribute 'payload' for the JS API function 'sendMessage()'.

New WEB API function 'push-notification', new JS API function 'SBChat.pushNotification()', new PHP API function 'sb_push_notification()'.

New JS API function 'SBChat.desktopNotification()'.

New JS API AJAX function 'delete-leads', new PHP API function 'sb_delete_leads()'.

New API use case: 'Display chat on click'.

Deprecated JS API admin function 'SBConversations.populate()'. This function has been replaced by 'SBConversations.openConversation()'.

Tickets app V 1.0.0 released.

Removed SVG extension from the accepted upload extentions list for security reasons.

Fixed minor cross-site scripting (XSS) vulnerability related to the registration fields.

Fixed double ENTER press key bug when sending the first message.

Fixed a bug related to the 'New translation' button of the admin settings area.

Fixed a bug that was blocking the display of the images uploaded in the admin settings area if the file name had spaces.

Added default placeholder to the email input of the follow-up message.

Fixed a bug related to the red notifications counter of the new conversations.

Fixed minor bugs related to the privacy message and welcome message.

Fixed minor bugs related to registration process.

Fixed a bug related to a MySQL error on the Users area.

New setting 'Visitor name prefix'.

New Rich Message type: chips.

New paramters 'onSuccess' for the JS API function 'SBChat.populateConversations()'.

New JS API events for the Tickets App 'SBTicketsInit' and 'SBPanelActive'.

New JS API functions area 'Tickets functions'.

New JS API function 'SBF.getLocationTimeString()'.

New JS API function 'SBChat.submit()'.

New JS API function 'SBChat.getDepartmentCode()'.

New PHP API function 'sb_save_settingss()'.

New JS and WEB API function 'sb-search-user-conversations', new PHP API function 'sb_search_user_conversations()'.

New JS API AJAX function: 'get-agent'.

New WEB API Webhook: new-email-address. New JS API event: SBNewEmailAddress.

Rich messages success message is now optional.

RTL setting moved in the 'Design' tab.

Removed users area, edit profile option, docs link, plugin version, updates area from the admin area if the logged-in agent is not an admin.

Improved admin UI.

Updated response of the JS API event: SBConversationOpen.

Fixed a bug that was blocking the saving of the bot message if the Dialogflow response included an audio.

Fixed a bug related to the feature: notify agents of a fallback response.

Fixed a bug that assign a wrong status code to the new conversations when the option 'Notify agents of a fallback response' is active.

Manual human takeover available by sending a custom payload message, more details in the docs.

Fixed pop-up message layout when the chat position is set to left.

Fixed a bug related to registration if a user is already registered.

Fixed Rich Message custom success message, it works again.

New keyboard shortcuts: the admin area now supports navigating between conversations by pressing CTRL + UP/DOWN ARROW, navigating between users by pressing CTRL + RIGHT/LEFT ARROW, deleting or archiving a conversation by pressing CANCEL, and close a lightbox by pressing ESC.

Option to disable the pop-up message only on mobile devices.

Media lightbox available also in the admin area.

Option to hide and disable the chat if no agents are online.

Option to hide and disable the chat if all agents are offline.

Option to enable the registration only if all agents are offline.

New JS and WEB API function 'is-agent-typing', new PHP API function 'sb_is_agent_typing()'.

New WEB API function 'get-external-setting'.

Collision detection. Prevent multiple agents from working on the same conversation by showing a label if another agent is writing an answer.

Departments are now fully compatible with the queue.

Added system requirements check in Settings > Miscellaneous.

Larger admin conversation area on smaller screens.

Improved performance and improved compatibility for the CSV exporting process of the users.

Improved admin UI.

Improved media lightbox UI.

Fixed a bug related to the feature: notify agents of a fallback response.

Manual human takeover available by sending a custom payload message.

Human takeover is now persistent on page reload. The bot remains disabled for 1h.

Fixed a bug for images upload in admin settings area.

Queue with welcome message enabled now works correctly.

Rich message response of close message now doesn't restart the queue.

Fixed duplicated follow-up messages.

Fixed admin bug on conversations search that was loading all conversations on scroll.

Fixed a bug that block articles to show for unicode languages.

Fixed search articles preview description.

Fixed a bug that display twice the same conversation on the left list of the admin area.

The API is now available.

Added Greek language.

Disabled JavaScript execution on message sending.

Dropped PHP setting requirement: allow_url_fopen=true.

Update of the function name sb_json_encode.

Fixed wrong chat height on Firefox.

Fixed empty path on some server.

Email notifications to agents are not sent if the agent is online.

Registration success message is now multilingual.

Queue. Proportionally distribute conversations between agents and notifies visitors of their position in the queue.

Close message. Send a message automatically after an agent archive a conversation.

Online status switcher. Agents can now change the status from online to offline from the left menu profile area.

Option to display only the login form instead of the registration one.

Option to enable the registration outside of scheduled office hours only.

New rich message types: card and slider.

Admin sound notification for new conversations.

Dropped PHP setting requirement: allow_url_fopen=true.

Improved english translations.

Added few missing translations.

Fixed email notifications bug.

Dialogflow unknow answer notification compatibility.

Fixed wrong loading icon color of settings buttons.

Fixed emoji box inverted direction scrolling in Firefox.

Fixed a bug related to translations in WordPress.

Sounds for outgoing and ingoing messages in the admin area.

Email sender name setting.

Fixed agent messages sent as users in admin area.

Fixed a bug related to cURL calls.

Fixed a bug related to office hours and timetable times.

Current URL real-time update fix.

Admin settings area. Repeater items with empty values are now skipped.

Fixed performance issue of users search function in the users admin area.

Fixed security error message.

Fixed a bug related to blocking the WordPress auto multilingual.

Minor WordPress admin UI fixes.

Auto pagination of the left conversations list in admin area.

Auto pagination of the users table in admin area.

Sending message status.

Upload attachments of admin and chat via Drag and Drop.

Sounds for outgoing messages.

Welcome message delay and trigger options.

Option to disable the chat file upload button.

Option to replace the Support Board logo of the admin login area with your logo.

Auto Support Board user update on WordPress user update.

Compatibiliy with WordPress cache plugins js minify and combination.

Improved admin area performance.

Custom button text for privacy link.

Email notifications support for UTF-8 contents.

Front end chat animations on outgoing and ingoing messages.

Auto RTL for the languages codes ar, he, ku, fa, ur.

Browser, Language and OS preview icons in user details admin area.

Improved performance for slow connections.

Typing status improvement and bot typing status integration.

Custom registration button text.

Follow up message now send email notifications to agents after user email submission.

Fixed double message error if Intent include Google Assistant response.

Dialogflow option Set this intent as end of conversation is now recognized by Support Board.

User attachments are now sent to Dialogflow.

Intent box layout optimizaion.

Fixed corrupted links sent from Slack.

Fixed attachment close icon position.

Conversations search on admin area is now case-insensitive.

Minor layout updates.

Fixed wrong header on cross-origin requests.

Fixed wrong UTC offset on data and time on older iPhones.

Fixed a bug related to installation for some MySQL configuration.

Fixed a bug that scroll to the bottom of the chat for each survey response.

Fixed a bug that display the chat editor when an article or panel is open from a conversation.

Additional fields on registration form are now displaied correctly.

Fixed a bug related to importing WordPress users.

Departments. Assign departments to agents and filter conversations by departments. Send conversations to different departments.

Option to disable the last name in the registration form.

Option to archive automatically the conversations marked as read every 24h.

Layout and scroll improvements related to the mobile version.

Dates now always display hours and minutes.

Admin notification when an email is sent to a user.

Improved admin UI.

New keyboard shortcuts: the admin area now supports sending messages by pressing ENTER and inserting a new breakline in the message by pressing CTRL + ENTER.

Chat and conversation open/close status are now saved and applied on page reload.

Option notify agents by email and mark the conversation as waiting for reply only if the bot doesn't know the answer to the user question.

Agents can now add new Dialogflow Intents from user's messages.

Support Board V 3.0.0 released.

Desk mode is deprecated and no more available.

Changelog of versions prior to 3.0.0 are not showed here.

Slack app V 1.0.0 released.

Artificial Intelligence App V 1.0.0 released.