SaaS Version
- Set your pricing and your membership plans
- Referral program for your customers
- Ready to use WordPress plugin
- Use your own domain and branding
- Install it on your server
- All supported apps are included
- Ready to use payment, invoicing and subscriptions system
- White Label paid option for your customers
- Available payment gateways: Stripe, Razorpay, Rapyd, YooMoney
- License to copy and use our website board.support
How It Works
1. Purchase the Extended License
Purchase the Extended License here.
2. Download the cloud version of Support Board
After the purchase, download the cloud version of Support Board here.
3. Complete the setup and start selling!
Inside the package, you will find the installation guide, start with docs-self-hosted-installation.pdf. The installation is complex and technical. We do not provide free support or assistance with it. For a fee of 150 USD, you can hire us to install it for you. Server Requirements: PHP 8+, MySQL 5.6+, dedicated server or VPS. Server min optimal resources: 1GB RAM, 1 CPU, 10GB SSD. Alternatively, you can choose the cheaper Reseller version, which is fully managed by us.
More Information
Updates
You will get lifetime updates for the main Support Board software and 1 year updates for the apps (the apps are listed here). After one year, you can renew the app updates for all apps for 199 USD a year. App updates are optional and not mandatory.
Managed by you
You will have to manage the hosting, installation, setup, maintenance, and updates of your Support Board business. These tasks require technical knowledge. Alternatively, you can choose the cheaper Reseller version, which is fully managed by us.
Full customization power
The SaaS version is hosted on your servers and you have access to the source code. You can fully customize it and add new features.
Resell by purchasing Regular Licenses
Keep in mind that you can also resell Support Board by purchasing a Regular License for each of your clients. In such a case you do not need the Saas or Reseller version. You will have to make a new dedicated installation of the Support Board PHP or WP version for each of your clients. If you buy 10+ licenses, you will get a 50% discount for both Support Board and the apps.
Choose your preferred business model
Charge your customers based on the number of users, the number of monthly messages sent or a combination of agents and messages quotas. Example #1: $5 a month for 2 registered agents, $10 a month for 4 registered agents. Example #2: $5 a month for 50 registered users, $10 a month for 100 registered users. Example #3: $5 a month for 500 messages per month, $10 a month for 1000 messages per month.
Free plan
You can set a free plan.
Membership renewal and upgrade
When the membership quota is full or the membership is expired, the admin area, Slack, and chatbots are disabled. The chat widget continues to work, but new messages cannot be seen or replied to. Customers receive email alerts at 90% and 100% quota usage or when the membership is expired.
Credits system
Increase revenue and improve Support Board usability by sharing your OpenAI and Google accounts with your users. This way, users can simply activate the desired features without dealing with complex synchronization. Users must purchase credits and will be charged according to their usage. As the credits are priced twice as high as OpenAI and Google you earn more when users buy credits. This feature is optional and users can still use the services by using their own OpenAI, Google accounts and API keys.
Apps are included
The following apps are included in the purchase and you do not have to buy them (total value of 194 USD): Artificial Intelligence, Slack, Messenger, Instagram, WhatsApp, Telegram, Twitter, Viber, LINE, WeChat, Google Business Message, Tickets, Zendesk. The other apps are not compatible with the SaaS version. You can also link a Shopify app to Support Board.
Payment methods information
With Stripe your customers can only pay via credit / debit card and Google Pay. With Rapyd and Razorpay your customers can also pay via multiple local payment methods available in their country, like cash, Alipay, eWallets, and much more. Stripe / Rapyd / Razorpay / YooMoney will handle all online international taxes, payments, all subscription activities such as dispute, chargeback, user subscription cancellation, update, renew, monthly payments for you. Some feature is not available in Rapyd. If none of the payment methods are available in your country, you can still onboard customers by activating a membership manually from the admin area.
Affiliate system
A basic affiliate system available. Affiliates earn a commission set by you on any first membership purchase they refer.
Multilingual
All languages are supported. You have the ability to choose a default language other than English.
Demo
To see a demo of the customers area, register for a free account on our SaaS version at https://cloud.board.support. Your one will have the same functionalities, but with your branding. With the dedicated dashboard, you can manage your customers, memberships, pricing, email notifications, and more. While there is no demo available, we can provide you with screenshots: .
