This add-on costs $29 and isn't part of the main Support Board purchase

Synchronize WeChat with Support Board

Have your WeChat and website communication in one place. Receive messages sent to your WeChat Official Account and reply to them directly in Support Board.

Purchase for $29

Assign Departments

Automatically routes WeChat conversations to the specific department of your choice.

User Synchronization

Anyone who messages you will be added to your Support Board using their WeChat profile picture and name.


Receive email, SMS, and push notifications when you receive new messages in WeChat.

WeChat chat integration

Communicate in Support Board

Instantly receive and respond to messages sent to your WeChat Official Account in Support Board. The integration supports attachments, documents, photos, videos, audios, and more.

  • Send and receive messages
  • Real-time two-way sync
  • Attachments, media, more
Dialogflow and OpenAI

Connect the Chatbot with WeChat

Integrate OpenAI and Dialogflow chatbots into your WeChat Official Account and automate your communication within WeChat as well. Our integration is the most advanced on the market and provides unique and innovative features.

Compatible with the most Innovative Features

The following features work also with WeChat. Additional functionalities such as the option to deactivate the chatbot during non-business hours and the welcome message are also included.

WeChatTry in WeChat

Media Attachments

Two-way support for emojis and images attachments. Send multiple attachments at once.

Automatic Translation

Instantly translates user messages into your agent's preferred language. Or, translate into a user's language.

Detect Language

Detect the user's language on the fly by analyzing the user's messages sent to WeChat.


Connect the chatbot to your WeChat Official Account and use one chatbot for all channels.


Send and reply to WeChat messages, emails, chats and more from the admin area of Support Board..

Support for Routing

WeChat conversations and messages support agent routing and related features.

Additional fees apply for WeChat verification: USD 99 for non-chinese companies, or CNY 300 for chinese companies.