A full range of features that save you and your agents time

Improve Agent Efficiency with an Innovative Panel

Manage all conversations and users in a shared area, and forget everything else. From here on out, it's just you and the customer – happily connected by Support Board. Ready to get started?

WordPress Chat Admin


Conversation Area

Take a look at all the user conversation features.


Admin conversations

Manage Conversations

Easily manage your conversations in one place with our user-friendly interface. Search for conversations and users in real time, and have your agents reach out to online visitors before they start a chat.


  • Archive - delete conversations
  • Download conversations
  • Search for conversations
  • Proactive chats

Saved Replies

Save precious time and avoid the headache of having to repeat the same tasks. With saved replies, you won't have to type the same messages over and over. You can also save Rich Messages and custom content.


  • Insert by keyboard shortcut
  • Save and reuse messages
  • Save custom content
  • Save Rich Messages
Admin saved replies

Text Editor

Message Editor

Create the perfect message by using 3000+ emojis and by formatting the text with Slack-inspired markup syntax. Surprise your users with custom HTML messages, and attach media and files in just one click.


  • Text formatting and markups
  • 3000+ emojis
  • Multiple attachments
  • Custom HTML

Departments

Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.


  • Department email notifications
  • Update conversations department
  • Restrict access to conversations
Departments

Text Editor

Real-time Queue

Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.


  • Waiting time and queue position
  • Set max concurrent chats limit
  • Updates in real-time

User Management

Easily manage user and agent information on the fly


Users management

Manage Users and Agents

Keep your most important customer data in one place. Create new users on the fly, edit existing ones, limit agent privileges and view or edit user details directly from your conversations.


  • Create new users and agents
  • Edit or delete users and agents
  • Delete bulk users
  • Manage privileges

Find, Sort and Filter

Search for users by name, email or any other custom field, and then sort and filter them instantaneously from the user table. View and engage online users by sending the first message.


  • View online users
  • Sort users by name, email and more
  • Search for users
  • Filter users
Users table

User details

Get to Know Your Customers

Improve customer support with more data and automatically gleans useful information about the user. From country to local time, context is key – and our goal is to keep your customers happy in the long term.


  • User OS and browser
  • User location with map
  • User IP, local currency and more
  • User local time and current page


Agent Ratings

Measure agent results by collecting agent reviews and comments from users.

User Exports

In just one click, export selected users and all their details in a CSV file.

Attachments, Media and Lightbox

Send multiple attachments and media. Open and view images in a lightbox.

Responsiveness

Our panel is fully responsive on all smartphones and tablets.

Progressive Web App

Install it on a desktop, Mac or mobile device – and use it like an app.

Automatic Updates

One click update, and automatic updates for the plugin and apps.

Multilingual Platform

The panel is ready to be translated in 19 languages. You can even add your own.

Keyboard Shortcuts

Increase productivity and save time with the keyboard shortcuts.

Documentation

Need a little help? Take advantage of the extensive docs.