Improve Agent Efficiency with an Innovative Panel
Manage all conversations and users in a shared area, and forget everything else. From here on out, it's just you and the customer – happily connected by Support Board. Ready to get started?
Take a look at all the user conversation features.
Easily manage your conversations in one place with our user-friendly interface. Search for conversations and users in real time, and have your agents reach out to online visitors before they start a chat.
- Archive - delete conversations
- Download conversations
- Search for conversations
- Proactive chats
Save precious time and avoid the headache of having to repeat the same tasks. With saved replies, you won't have to type the same messages over and over. You can also save Rich Messages and custom content.
- Insert by keyboard shortcut
- Save and reuse messages
- Save custom content
- Save Rich Messages
Create the perfect message by using 3000+ emojis and by formatting the text with Slack-inspired markup syntax. Surprise your users with custom HTML messages, and attach media and files in just one click.
- Text formatting and markups
- 3000+ emojis
- Multiple attachments
- Custom HTML
Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.
- Department email notifications
- Update conversations department
- Restrict access to conversations
Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.
- Waiting time and queue position
- Set max concurrent chats limit
- Updates in real-time
Easily manage user and agent information on the fly
Manage Users and Agents
Keep your most important customer data in one place. Create new users on the fly, edit existing ones, limit agent privileges and view or edit user details directly from your conversations.
- Create new users and agents
- Edit or delete users and agents
- Delete bulk users
- Manage privileges
Find, Sort and Filter
Search for users by name, email or any other custom field, and then sort and filter them instantaneously from the user table. View and engage online users by sending the first message.
- View online users
- Sort users by name, email and more
- Search for users
- Filter users
Get to Know Your Customers
Improve customer support with more data and automatically gleans useful information about the user. From country to local time, context is key – and our goal is to keep your customers happy in the long term.
- User OS and browser
- User location with map
- User IP, local currency and more
- User local time and current page
Get an overview of how chat and your agents are performing
- Daily conversations
- Missed conversations
- Average conversations time
- Registrations count
- Subscribe and follow-up reports
- Daily visitors
- Daily leads
- Daily users
- Articles searches and views
- Browsers and operating systems
- Agents ratings
- Agents response time
- Average agent conversations time
- Countries and languages
- More available and more are coming!
Measure agent results by collecting agent reviews and comments from users.
Reply to messages directly from your email inbox. Users can reply as well.
In just one click, export selected users and all their details in a CSV file.
Attachments, Media and Lightbox
Send multiple attachments and media. Open and view images in a lightbox.
Our panel is fully responsive on all smartphones and tablets.
Progressive Web App
Install it on a desktop, Mac or mobile device – and use it like an app.
One click update, and automatic updates for the plugin and apps.
The panel is ready to be translated in 19 languages. You can even add your own.
Increase productivity and save time with the keyboard shortcuts.
Need a little help? Take advantage of the extensive docs.
Automatically distribute the conversations among all agents.
Add internal notes to conversations and chat with other agents internally.