======================================= WHATSAPP ======================================= How your app uses the permission ---------------------------------------- The app allows users to receive messages sent to their synchronized WhatsApp numbers in our software and reply to them directly within our software. Plaform settings ---------------------------------------- Login at SUPPORT-BOARD-URL User: EMAIL Password: PASSWORD Go to "Settings > WhatsApp" and click "Synchronize now". After the synchronization has been completed, send a message to the WhatsApp number you sync and you should receive it in our software at SUPPORT-BOARD-URL?area=conversations. You can reply from our software and the message will be sent to WhatsApp. ======================================= MESSENGER AND INSTAGRAM ======================================= App verification details ---------------------------------------- Login at SUPPORT-BOARD-URL. From the left click the "Gear" icon and go to "Settings > Messenger" and click "Synchronize now". You can also visit SUPPORT-BOARD-URL?setting=messenger. After the synchronization has been completed, send a message to the Facebook Pages and Instagram accounts you synced and you should receive it in our software at SUPPORT-BOARD-URL?area=conversations. You can reply from our software and the message will be sent to Facebook Messenger or Instagram. Credentials OUR SOFTWARE LOGIN: Login at SUPPORT-BOARD-URL Email: Password: FACEBOOK LOGIN: User: Password: INSTAGRAM LOGIN: User: Password: How your app uses the permission ---------------------------------------- The app allows users to receive messages sent to Facebook Pages and linked Instagram Channels in our software and reply to them directly within our software. pages_show_list + pages_messaging ------------------------------------------ To show a person the list of Pages they manage AND VERIFY THAT A PERSON MANAGES A PAGE in order for users to receive messages sent to Facebook Pages in our software and reply to them directly within our software. Login at SUPPORT-BOARD-URL User: EMAIL Password: PASSWORD From the left click the "Gear" icon and go to "Settings > Messenger" and click "Synchronize now". You can also visit SUPPORT-BOARD-URL?setting=messenger. FACEBOOK LOGIN: User: EMAIL Password: PASSWORD After the synchronization has been completed, send a message to the Facebook Pages you synced and you should receive it in our software at SUPPORT-BOARD-URL?area=conversations. You can reply from our software and the message will be sent to Facebook Messenger. business_management + pages_manage_metadata ------------------------------------------ The app allows users to receive messages sent to Facebook Pages in our software and reply to them directly within our software. pages_read_engagement ------------------------------------------ This scope is required by Facebook to sync Facebook BUSINESS pages. Without this scope the Facebook synchronization will not include BUSINESS pages. Business Asset User Profile Access ------------------------------------------ This scope is necessary to obtain the First Name, Last Name, Middle Name, User Profile Photo/Picture of business users. instagram_manage_messages ------------------------------------------ The app allows users to receive Instagram DM in our software and reply to them directly within our software. Yes: Login at SUPPORT-BOARD-URL User: EMAIL Password: PASSWORD FACEBOOK LOGIN: User: EMAIL Password: PASSWORD INSTAGTAM LOGIN: User: EMAIL Password: PASSWORD From the left click the "Gear" icon and go to "Settings > Messenger" and click "Synchronize now". You can also visit SUPPORT-BOARD-URL?setting=messenger. After the synchronization has been completed, login with the Instagram details above, and send a message to the Instagram Channels you synced (INSTAGRAM-CHANNEL-URL) and you should receive it in our software at SUPPORT-BOARD-URL?area=conversations. You can reply from our software and the message will be sent to Instagram. How the app manage the deletion of messages from the user? When deleted (unsent) on Instagram, the messages are also deleted automatically on our software. instagram_basic ---------------------------------------- To respond and manage conversations from an Instagram BUSINESS account. ======================================= ACCESS VERIFICATION ======================================= 1. Our software will use the data for the following: allows our clients to synchronize our software with their WhatsApp numbers and Facebook Pages in order to receive messages sent to their synchronized WhatsApp numbers and Facebook Pages in our software and reply to them directly within our software. 2. Our clients will use the service through our app in the following way: (a) Clients integrate their social networks to support their clients. The chatbot automatically responds to user queries as well. (b) Our clients' end users interact with us and the chatbot through the chat widget to resolve their queries. (c) Clients will use the services through our app to promote their services or products. (d) The client can use our app to train the chatbot with custom data. Security and privacy: Based on our security policies, we are committed to handling all data securely, and taking care of the confidentiality of personal data. We use encryption, and secure protocols to prevent unauthorized access.